DISPATCH / OPERATIONS VISIBILITY
Explore the gaps, overloaded days and jobs running beyond their plan. The board below is an interactive synthetic operations example, not live routing or tracking.
Four technicians × eight scheduled hours gives 32 technician-hours of capacity per day in this example. Compare the same 156 booked hours across five days.
Synthetic demonstration data · hypothetical technician-hours, not a route optimisation result. Travel, breaks, skill requirements and geographic constraints are omitted. Rescheduling requires checking each job with the customer.
JOB EXCEPTIONS / EXPLORE THE SIGNALS
A status alone does not explain the delay. Bring elapsed time, the original plan, staffing and the discovery note into the same review.
DISCOVERY RECORD / SAMPLE
Device-entered observation: a cracked pipe was visible after soil removal in the east planting bed. Additional work and scope review are needed.
This sample note records a finding; it does not establish the cause of the damage.
Create a photo and discovery reportAn under-booked slot may be usable for a nearby follow-up, subject to technician skills and customer availability. The board makes that question visible.
More booked hours than available hours signals a scheduling conflict. Moving work is a decision that needs travel, timing and scope checks.
Four people assigned to a two-person task may tie up capacity elsewhere. Understaffing may also explain a delay. Review the requirement before changing the crew.
Before-work, discovery and completion photos add context to the job. Keep them with the original scope and any changes so the invoice review has a clear record.
